TiVo is (mostly) alive. In 2012 TiVo had approximately 2.3 million US subscribers, down from 4.36 million at their peak in January 2006. That was over 10 years ago of course, it’s quite likely they have less subscribers in the US at this time. Especially if one of their customers spent any length of time with their software; the consistent faults in which are beginning to take their toll on my patience and mind.
If you’ve ever had a TiVo you probably know their customer support is a bit shit, to say the least. I would rather call Comcast than call TiVo. I’m unsure of the company to whom TiVo, Inc has outsourced calls, however there are people working the register at McDonalds who are more competent. Since Rovi finalized the acquisition of TiVo and their IP, it seems support has become worse, actually.
My frustrations with corporate mergers and overpaid under-challenged TiVo call center trainers aside, TiVo has always had a few good spots, such as the UI on the TiVo, big graphical buttons, and a comfortable “peanut” remote. They’ve also had a few bad spots as well. For me:
- customer service & technical support
- online streaming via online.tivo.com
- nonsensical requirements for connecting your TiVo directly to the router
A room of cats riding a Roomba, wearing a shark costume while wearing a headset and clinking away at a computer keyboard, whilst speaking to customers would provide better, more comprehensive, and professional support to their customers than what they have now.